Instructions:

1. Please complete the Technical Support Request Form below. Accurate information could help us address your request quickly; incorrect information could result in delays of the process.

2. Please be sure to give a clear and specific description for the technical issues.

3. Check “Non-Warranty Repair” where applicable (see below).

4. Upon completing this form, an email will be sent to you as a confirmation that your requested is received by our Technical Support team.

5. A Technical Support team member will contact you and provide further instruction.

Your Details
Please let us know about your product
  1. Can you remotely access the device?
    YesNo
  2. Does the Processor power up and can you hear the fan running?
    YesNo/Unknown
  3. Have there been any new agency changes (Ex. New Server, New Antivirus, New Firewall, etc)?
    YesNo
  4. If YES, please add details
  5. Does the Processor power up and can you hear the fan running?
    YesNo
  6. When you login to PAGIS, what does the initial screen look like?
    White boxesOnly gray backgroundN/A – I can’t login to PAGIS
  7. Please add details
  8. Warranty Status
    Warranty RepairNon-Warranty Repair

* Required